ServinoHelp and Frequently Asked Questions
Can't find what you need? Write to us: destek@servino.com.tr
What is Servino and how do I start?
Servino is an AI-powered, multilingual QR menu service for restaurants. Create a free account and enter your restaurant name; a sample menu is added automatically so you can replace it with your own items and go live right away.
How do I add and edit my menu?
In the Menu tab you can add categories and items, and set price, description, image, allergens, calories and dietary/feature tags for each item. If you have an existing menu (Excel, Word, photo), use Magic Import to upload it and convert it to items automatically (Pro and Business plans only).
How do I get and use my QR code?
In the QR Code section you can download your menu's QR code and place it on tables, the door or a menu stand. Each menu also has its own QR code. The QR code never changes; it stays valid even when you update your menu.
What is the AI waiter and how do I enable it?
The AI waiter is an assistant that lets customers ask about the menu (dish suggestions, allergens, ingredients). Customers can ask by typing or by voice using the microphone. It is available on the Pro and Business plans; you can customize the welcome message in Settings.
How do I manage my menu with voice commands?
Open the "Voice Command" card in the admin panel, then tap the microphone and speak, or type instead. The system shows you what it understood before anything changes — nothing is applied without your confirmation. Examples: "Set Adana Kebab to 380", "Add Ayran to Drinks", "Make the menu color navy blue", "Add a dairy tag to the baklava". Available on Pro and Business plans.
How should my customers ask the AI waiter questions?
Your customers can tap "Ask the Waiter" and type, or ask by voice using the microphone icon. Natural, everyday language works fine — for example: "What are your vegan options?", "What do you recommend today?", "What's the wifi password?". The AI waiter only answers using your menu's real data — it doesn't make things up.
In which languages is my menu shown?
Your menu is shown automatically in the customer's chosen language; item names, descriptions and categories are translated in the background. The free plan offers any 2 languages you choose (main + second language), while Pro and Business offer all supported languages. You can also fix translations manually from the Translations card in Settings.
Can I add multiple menus or branches?
Yes. You can add multiple menus to the same account (e.g. Breakfast, Dinner, Bar) and give each its own cover, logo and color. You can also manage multiple branches from a single panel (within plan limits).
What are the plans and pricing?
Free: basic QR menu, any 2 languages you choose. Pro: AI waiter, all languages, menu statistics and more. Business: everything in Pro + cross-branch comparison and connecting your own domain. See the pricing section on the home page for current features and prices. Payments are handled securely via Paddle; your card details never reach Servino's servers.
What are menu statistics?
On the Pro and Business plans, you can see anonymous, aggregate statistics about how customers use your menu (viewed items, search terms, filters used, languages) in the Statistics tab of the panel. This data contains no personal information.
Can I connect my own domain?
On the Business plan you can publish your menu on your own domain (e.g. menu.yourrestaurant.com). Just follow the CNAME instructions in the Custom Domain card in Settings and contact destek@servino.com.tr.
I forgot my password / I have an account problem
You can reset your password from the Forgot password link on the login screen. For any other issue, write to destek@servino.com.tr and we'll help.